About Craig Paxson

What do I do?

I help you do what you do – more productively.

Why do I do this? 

Because my success lies behind your success.

How do I do this?

I use lateral thinking to combine techniques, methods and tools from multiple industries and disciplines to create effective, automated business processes.

What are my areas of expertise?

I focus on business process automation, business process management, workflow and document management in the health care, financial, printing and related areas.

Health Care – claims repricing (including Medicare), claims processing and reporting

Document Management – high volume scanning, data capture and workflow

I am a results driven business analyst and production improvement expert with 15 years of line and staff management, including production, quality and project management in healthcare claims processing, high volume conventional and digital print facilities and high-volume transactional document scanning.  I have a successful track record with start-up and turnaround situations and management of multi-million dollar profit centers and up to 150 employees.  I have been formally recognized for my process improvement skills.

My skills include process mapping and improvement in service and manufacturing industries.  I document current processes, determine how to improve and implement those improvements.  I use tools and methodologies based on lean manufacturing principles, Theory of Constraints and continuous improvement.

If improvements should be IT driven, I can either create business requirements for developers or develop Microsoft Access or Visual Basic programs.

I can also help improve processes in the following areas:

Healthcare Claims Processing

ETL of claims from client systems

Calculation of Medicare and state fee schedule reimbursements

Claim processing and workflow

Document Management and Scanning:

I have extensive experience in high-volume document scanning and data capture.

Printing:

I can help conventional and digital printers improve profitability through the application of workflow process improvement and waste reduction.  I provide expertise and help to printers in the following areas:

Ultra Short Run: I am an expert in less than 50 copy printing techniques.

Equipment Purchases: Determining which equipment to purchase, validating ROI and performing quality and productivity studies.

Process Improvement: mapping process, data and physical flow to identify bottlenecks, determine inefficiencies, improve your processes and the bottom line.

Some of the unique tools I have developed:

Mass Balance Waste Analysis: Determining waste streams using the principle that “Total In = Total Out.”

Production Efficiency Toolbars: Comparing good production, waste, idle time and downtime to maximum output to determine how to improve efficiency.

Training Matrices: My unique Job-Skill-Task matrix breaks jobs into their smallest, most trainable component.

You can read some of the papers I have written about these subjects on the “White Papers” page.  You can also see selected project titles and descriptions on the Projects page.